Privacy Policy

Last updated: January 2024

Introduction

Welcome to Crystal Nova Hotel. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

Name and contact details
Reservation information
Payment information
Identification documents
Preferences and special requests

Automatic Information

Website usage data
Device information
IP address and location
Cookies and tracking data
Service interaction logs

How We Use Your Information

Service Delivery

To provide and manage your reservations, accommodation, and hotel services

Communication

To communicate with you about your stay, confirmations, and customer service

Improvement

To improve our services, analyze trends, and enhance your experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted partners who assist in operating our hotel and website
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Safety and Security: To protect the rights, property, and safety of our guests and staff

Data Security

Your security matters to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

SSL encryption for data transmission
Secure servers and firewalls
Regular security assessments
Access controls and monitoring

Operational Safeguards

Staff training on data protection
Limited access to personal data
Regular policy updates
Incident response procedures

Your Rights

As a guest, you have the following rights regarding your personal information:

Access: Request access to your personal data

Correction: Update or correct inaccurate information

Deletion: Request deletion of your personal data

Objection: Object to certain processing activities

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Cookie Type	Purpose	Duration
Essential	Required for basic website functionality	Session
Analytics	Help us understand website usage	2 years
Marketing	Personalized content and advertisements	1 year

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer

privacy@crystalnovaq.info

(416) 555-0199

1250 Bay Street, Toronto, ON M5R 2A4

Response Time

• Privacy inquiries: Within 48 hours

• Data requests: Within 30 days

• Urgent matters: Within 24 hours

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.